Services Manager

Job Location: Durban

Objective:

The position exists to lead, develop and manage the Services team, ensuring the alignment of project plans to the strategy to achieve customer satisfaction and revenue targets. This role is part of the Leadership Team and is considered a trusted strategic advisor.

Education:

Business Management Degree.

Project Management Professional certification.

MBA is advantageous.

Experience:

Minimum of 10 years’ experience in services sales.

3 years’ experience in a manufacturing project environment.

Previous experience in an electronics or similar environment, working with Utilities is advantageous.

Proven track record in Project management.

Ability to improve project management practices by implementing new techniques and tools.

Responsibility:

Develop and lead an effective skilled workforce with an emphasis on customer service, team culture and team objectives and undertake regular communication to ensure information is delivered in a timely manner.

Support the development of a greater focus on and understanding of services considerations and imperatives amongst staff.

Develop and train staff to ensure staff have and maintain appropriate skills.

Develop a sales/customer service culture through a customised training plan to ensure that all relevant policies and procedures are maintained and documented.

Employees working in the business are cognisant of the procedures which may be involved in their job.

Work within the team to achieve shared goals and targets.

Maintain communication within the team and positively contribute to a committed, capable and motivated team.

Work with other managers to achieve Conlog’s Strategic Plan.

Drive and empower managers to deliver products and services on offer.

Set operational and/or performance goals which are challenging, achievable and tied to long-term goals.

Establish and monitor performance-reporting systems.

Monitor performance against performance goals to ensure that progress is being made.

Regular meetings with staff to ensure that priorities are clear and coordination is good.

Activities comply with organisational requirements for quality management, legal stipulations and general duty of care.

Provide leadership and counsel to managers to ensure their activities are consistent with the commitment, mission, values and goals and their own long-term development and welfare.

Day-to-day management of staff is undertaken and staff are fully conversant with the standard required.

Individual development program is undertaken within the time frame set, and that employees’ professional and skills development needs are provided to Human Capital for training purposes.

Health, Safety and Environment systems and processes are followed to minimise risk.

Call Joanne on 084 800 4786 to discuss the position further or email
your cv to joanne@abantusa.co.za with the Subject: Mine Winder
Due to the high volumes of CV’s, should you not hear from us within 1
week, your application was unsuccessful.