Electrical/ Field Service and Training Manager- Johannesburg Based

FLT Manager 

The field Service and Training Delivery Manager has responsibility for the cost effective, customer focused management of the support organisation for an International OEM, with a direct focus on management of processes and procedures within the division.

Experience Required:

  • Previous Management Experience
  • Ability to work independently
  • Ability to work as part of a team
  • Good understanding of entrepreneurial principals and requirements
  • Operational experience
  • ISO / ICAT or quality systems experience beneficial

Core Competencies 

  • Financial and Business Acumen
  • Collaboration and Team Work
  • Adaptability
  • Accountable for Results
  • Development Focus
  • Customer and Partner Focus
  • Innovation
  • Inspires Trust

Min Requirements;

  • A recognized engineering qualification, or an equivalent
  • Management experience essential
  • Automation and control systems knowledge a must

Principal duties and responsibilities:

  • Provide operational guidance by performing the following duties:
  • Responsible for delivering the annual sales target within the customer profile defined by the CSM
  • Establish, develop and maintain a high level of technical and operational excellence within the services
  • Build effective business relationship with Accounts through understanding their organization, developing a business relation with senior management, identifying key
  • decision-makers and understanding their business, strategy and directions, adapting sales strategies and actions to optimize business opportunities.
  • Develop relationships with existing key accounts. Make calls on these following up with additional contact, as appropriate to develop new business and sales
  • Work closely with marketing to participate actively in activities like direct mail, advertising campaigns, seminars etc providing a “face” for the CSM
  • Report any information relative to competition or market trends and new competitive product developments to the appropriate resources through standard required reporting formats.
  • Provide on-site consultation for customers with problems applying or using Clients services.
  • Recommend corrective actions and trouble shooting
  • Provide feedback to the respective CSM manager relating to product quality, product performance during site activities
  • Be prepared to travel to remote locations/sites, for extended periods, when the need for technical support or system start-up assistance is
  • Provide administration and accounting reports as per the required formats laid down by the CSM
  • Maintain thorough understanding of the company philosophy and policies.
  • Be responsible and accountable for all company assets under your
  • Improve and implement systems and procedures in improve the operational effectiveness of the CSM business
  • Focus on the development of individuals, teams and team leaders
  • Implement technology that will enable higher productivity with lower staffing requirements.

Please send cv’s to Grahamk@abantusa.co.za